CHAPTER 2

Serving Up Is Not Sucking Up

As he launched into the most important part of his presentation, the regional vice president's microphone started having problems. This was an important presentation from one of the most senior people at my company. There were only three regions, and each had only one VP who answered directly to the C-suite. In the audience was that entire C-suite, as well as the two other regional VPs and every member of their executive teams. And this guy sounded like a wireless call cutting in and out. None of us could understand him.

Thank you . . . the most important . . . if you consider last year's . . . for growth . . .

As a regional director, my boss was one of the other regional VPs, and all I could think at first ...

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