Serve Up, Coach Down

CHAPTER 11

Marketplace Change: Centralizing Services

If you have been a leader in the middle at the same company or part of a team for a growing company, you have most likely experienced the transition from localized services to centralized services. In spite of the familiarity, for most leaders and organizations, this becomes a huge struggle that leaders in the middle and their leaders spend months or even years convincing everyone from the lowest-level employees to the customers and clients that this is a good thing. They conduct hundreds of meetings listening to issues and explaining themselves.

It's hard enough adapting to the marketplace, technology, and the changing needs of customers and leading through uncertain times without spending ...