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Service and Service Systems by Steve Baron

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CHAPTER 4

A Service Science Perspective

Urban Service Systems

Introduction

If, as highlighted in the previous chapter, the need for an integrated, joined-up approach to urban resources—and related competitiveness—is accepted, then a service science approach, as described in Chapter 2, is one way to think about this.

This chapter takes a service science perspective relating to the urban context outlined in the previous chapter to consider how some of the issues relating to consumption adequacy and quality of life for inhabitants may be conceptualized. We consider the notion of cities as service systems in more detail relating to the resources encompassed within service systems—namely people, organizations, shared information, and technology. We ...

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