OTHER TITLES IN OUR SERVICE SYSTEMS AND
INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors
- Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
- Designing Service Processes to Unlock Value by Joy Field
- Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
- Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology by Carl M. Chang
- Service and Service Systems: Provider Challenges and Directions in Unsettled Times by Steve Baron, Philip Hunter-Jones, and Gary Warnaby
- Service ...
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