References

Dweck, C. 2006. Mindset: The New Psychology of Success. New York: Random House.

Fitzsimmons, J.A., and M.J. Fitzsimmons. 2010. Service Management. New York: McGraw-Hill.

Hefley, B., and W. Murphy, eds. 2008. Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy Series. New York: Springer.

Kamada, D. 1995. “First Year Soldier Story—Lamentation at Luzon, the Sun Set to My Chest.” Kamada Signal Appliances Co. Ltd. http://www.hallo-signal.co.jp/info/webmaga/yuhi_index.html

Kellerman, B. 2012. The End of Leadership. New York: Harper Business.

Kim, W.C., and R. Mauborgne. 2005. Blue Ocean Stragety. Boston, MA: Harvard Business Publishing.

Lovelock, C., ...

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