October 2014
Intermediate to advanced
288 pages
7h 44m
English
book
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
by James Merlino
Content preview from Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic WayBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Epilogue
We Have a Responsibility to Lead
Many of Cleveland Clinic’s best ideas come from studying the best practices of others, so one of our early goals was to help shape the emerging field of patient experience by sharing what we were learning and doing. We’re both active listeners and sharers of information. We believe in bringing people together to network, exchange ideas, and learn, helping all to improve what we’re doing for patients. But this is more than that. This is a movement.
In 2010 we established an annual Patient Experience: Empathy & Innovation Summit. When I convene it every year, I remind attendees that I’m just like them, someone working hard on the front lines to improve the experience for patients. I commit to helping them, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.