Notes

Preface

  1. Bruce G. Wolff, James W. Fleshman, David E. Beck, John H. Pemberton, and Steven D. Wexner, eds., The ASCRS Textbook of Colon and Rectal Surgery, 1st ed. (New York: Springer Science + Business Media, LLC, 2007), 584–600.

  2. “Inflammatory Bowel Disease (IBD),” The Centers for Disease Control and Prevention, accessed March 24, 2014, www.cdc.gov/ibd/.

  3. Dana Bernstein and Feza Remzi (Chair, Department of Colorectal Surgery, Cleveland Clinic), in multiple discussions with the author over the period January–April 2014.

Chapter 2

  1. Sherwin B. Nuland, Doctors: The Biography of Medicine (New York: Alfred P. Knopf, 1988), xv.

  2. Toby Cosgrove (Chairman and CEO, Cleveland Clinic), in discussion with the author, October 21, 2013. ...

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