Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

CHAPTER 2: SIAM ROADMAP

This roadmap outlines an example plan for the implementation of SIAM as part of an organization’s operating model.

Using a roadmap for the implementation has several benefits, including:

•Defining the SIAM requirements

•Providing a planning framework

•Determining the most appropriate SIAM structure and SIAM model

•Guiding the implementation

•Directing ongoing continual improvement

There are four stages in the SIAM roadmap:

1.Discovery & Strategy

2.Plan & Build

3.Implement

4.Run & Improve

For each stage, this section provides examples of:

1.Objectives

2.Triggers

3.Inputs

4.Activities

5.Outputs

While the activities are presented here in a sequential manner, many are likely to be iterative or may even be undertaken in parallel. ...