CHAPTER 4: SIAM AND OTHER PRACTICES
This section of the Body of Knowledge looks at examples of enabling practices, and how they relate to a SIAM ecosystem.
This includes examples from the management frameworks, methods and standards of:
1.Service management (including ITIL, VeriSM™ and ISO standards)
2.COBIT
3.Lean
4.DevOps
5.Agile, including Agile Service Management
For each practice, there is a short summary followed by examples of its relevance to a SIAM ecosystem.
This is not an exhaustive list. There are other practices that can complement and support implementation, operation and improvement in a SIAM ecosystem. These include:
•ADKAR: for organizational change
•BiSL: for business information management
•TOGAF®, IT4IT and other architectural ...
Get Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
