CHAPTER 7: SIAM CULTURAL CONSIDERATIONS

The SIAM ecosystem and the relationships between the customer organization, service integrator and service providers create a unique environment. From sourcing and contractual negotiations through to governance and operational management, there are specific SIAM considerations.

The cultural aspects of a transition to SIAM are one such consideration. An effective SIAM ecosystem is underpinned by effective relationships and appropriate behaviors. The ecosystem culture needs to encourage and reinforce these relationships and behaviors.

SIAM is often described as a sourcing strategy, but it is more than this. It extends beyond sourcing into the ongoing management and improvement of the service to deliver better ...

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