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Service Level Manager - Careers in IT service management by John Sansbury

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4

KEY ACTIVITIES ASSOCIATED WITH THE SERVICE DESIGN STAGE OF THE SERVICE LIFE CYCLE

Many of the most important activities undertaken by the SLM occur in the service design and service operation phases of the service life cycle. This chapter and the next therefore look at these activities in more detail.

The information in this chapter describes the main activities of the SLM during the service design phase of the service life cycle.

COORDINATING THE SERVICE DESIGN ACTIVITIES

If there is a design coordinator (or design coordination process manager) in your organisation, that person will take the primary role of coordinating the processes, resources and activities associated with the new or changed requirements. They will therefore act ...

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