APPENDIX A: SAMPLE SERVICE LEVEL AGREEMENT
We offer here a sample SLA that represents good service level management practice. It should be used as a guide rather than a template since each organisation is unique and, if used as a template, the sample may be either deficient or irrelevant in some areas.
SAMPLE SERVICE LEVEL AGREEMENT
Approver sign-off is to signify agreement or acceptance of the document. Reviewer sign-off is to signify that they have read the document. ...