10. Locating Facilities and Designing Their Layout

10.1. Introduction

One of the most important long-term revenue decisions a service organization makes is where to locate its operation. This decision follows the design of the service and service delivery systems (the topic of Chapter 8, “Design and Development of Services and Service Delivery Systems,”) and consists of two parts: finding a location and then finding a site within it for the service delivery system. After the location and site have been selected, the facility layout must be designed. The layout problem involves finding the best arrangement of the physical components of the service system possible within the time, cost, and technology constraints of the situation. Attention in ...

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