Skip to Main Content
Service Management: An Integrated Approach to Supply Chain Management and Operations
book

Service Management: An Integrated Approach to Supply Chain Management and Operations

by Cengiz Haksever, Barry Render
June 2013
Intermediate to advanced content levelIntermediate to advanced
528 pages
15h 3m
English
Pearson
Content preview from Service Management: An Integrated Approach to Supply Chain Management and Operations

15. Forecasting Demand for Services

15.1. Introduction

Every day, managers make decisions without knowing what will happen in the future.

Making good estimates is the main purpose of forecasting. This chapter explains why forecasting is so important to service operations, what types of service outputs are forecast, and the factors that affect the choice of forecasting methods. A variety of forecasting models are also presented, such as exponential smoothing, moving averages, time series extrapolation, and linear regression.

Good forecasts are an essential input to all types of productive systems because they form the basis for planning. There are many types of services, however, that would be chaotic without careful forecasting of demand. A ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM

The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM

Chuck Munson

Publisher Resources

ISBN: 9780133088816Purchase book