Service Mining

Conclusion

This book proposes a novel research area, service mining, which differs from the notion of service science and provides a comprehensive and holistic framework. Service mining comprises of five elements: Infrastructure, technology, modeling, management, and application. The service lifecycle of service mining includes service discovery, experience, recovery, and retention. Excepting the phase of design in service lifecycle, each chapter synthesizes the concepts of four phases, including discovery (Chapters 2, 5, and 8), experience (Chapters 3, 4, 6, and 8), recovery (Chapter 6), and retention/loyalty (Chapter 5). This book also addresses the emergent issues among five elements that combine technology and management perspectives. Compared ...