Service-Oriented Architecture Governance for the Services Driven Enterprise

4.6. GOVERNANCE EXECUTION MODEL

The fourth major dimension of the governance model design process is the governance execution model. This collection of activities is focused on mechanics of governance execution, measurement, communication/feedback, and ongoing sustainment and evolution. The following are the major categories of activities:

• Governance Exceptions, Waivers and Conflict Resolution

• Governance Metrics and Behavioral Model

• Governance Communication and Feedback

• Governance Performance Management

4.6.1. Governance Exceptions, Escalation, and Appeals

A critical function of the governance organizational model is to provide a transparent and explicit process to identify, manage, and resolve governance exceptions. This is one of the most important processes in your governance model, and thus requires considerable forethought. How you anticipate and address exceptions will determine the early credibility and success of your governance model. If you deal with exceptions poorly, you may handicap your governance model permanently. If you anticipate exceptions and have prepared and accelerated pathways to manage them, you will gain support and credibility from all stakeholders.

There are multiple aspects to the exception management and appeals process to consider. First, how will you treat policy violations as they arise? What are the various ways in which policy breaches can be dealt with? You must be clear and consistent in how you treat exceptions. If a project fails a critical ...