In This Chapter
The telecommunications industry has changed dramatically from being a virtual monopoly to a highly competitive global market. Today, telecommunications companies provide a range of products and services to support local and long distance wire-line calling, wireless, TV, Internet, and a host of other network offerings. Because competition is fierce, telecommunications product and service providers are always looking to provide their customers with value added services as a way to differentiate their offerings. Speed to market, customer service, and delivering innovative products and services are all critical to success.
In this chapter, we highlight three telecommunications providers. Bell Aliant is a telecommunications services company that has recently gone through a merger and wants to continue to provide exceptional service to its customers. Telenor Iris, a subsidiary of the global mobile communications provider, Telenor, wants to provide innovative services to its customers. Cadtel is a software company that sells its products to telecommunications providers.
These companies all have used SOA as the linchpin of their strategy to deliver the right innovative products and services to customers with agility and flexibility. Improving data management or data integration was an important motivator behind each company’s decision to implement a SOA, whether the company had extensive legacy systems ...