Chapter 1
Overview of Service Science, Management, and Engineering
State Key Laboratory of Management and Control for Complex Systems, Institute of Automation, Chinese Academy of Sciences, Beijing 100190, China
The economies of the world are shifting labor from agriculture and manufacturing sectors to service sectors, as measured by percentage of labor (jobs) (Maglio, Srinivasan, Kreulen, & Spohrer, 2006). This makes researchers pay more attention to the service sectors, and the concept of “Service Science, Management, and Engineering (SSME)” becomes more and more popular. IBM regards SSME as the next trend in college and professional education (International Business Machines Corporation [IBM], ...
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