April 2012
Intermediate to advanced
384 pages
12h 32m
English
book
Service Science, Management, and Engineering:
by Gang Xiong, Zhong Liu, Xiwei Liu, Fenghua Zhu, Dong Shen
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Chapter 1
Overview of Service Science, Management, and Engineering
State Key Laboratory of Management and Control for Complex Systems, Institute of Automation, Chinese Academy of Sciences, Beijing 100190, China
The economies of the world are shifting labor from agriculture and manufacturing sectors to service sectors, as measured by percentage of labor (jobs) (Maglio, Srinivasan, Kreulen, & Spohrer, 2006). This makes researchers pay more attention to the service sectors, and the concept of “Service Science, Management, and Engineering (SSME)” becomes more and more popular. IBM regards SSME as the next trend in college and professional education (International Business Machines Corporation [IBM], ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.