PROLOGUE
Virtually There at FedEx®It’s a Reality Most Businesses Would Want to Run Away From
Fifteen years ago, a team at FedEx had to make absolutely, positively certain that their deliveries would be supported by a software architecture of around 200 systems. Today, the number of moving parts and services they must fit together easily exceeds several thousand unique IT services and systems. And that’s just one key group. Millions of end-customer and partner transactions hit FedEx systems from around the globe every day.
Here’s what Russ Wheaton—Director IT, FedEx—had to say about their journey:
In keeping with the customer demand and expectation of the times, our company was testing a very specific stack of software 15–18 years ago, with ...
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