Summary
We now understand the extent of Change and Release Management with a detailed view of the process flow, and the ways in which it can be implemented in ServiceDesk Plus. We've also seen the risks and the KPIs to help with the continuous improvement of the processes.
After a thorough understanding of the critical processes of Incident Management, Problem Management, Configuration Management, Change Management, and Release Management, we are now well placed to dig deeper into the function of the Helpdesk and see how it envelops and completes the entire picture.
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