When we create a new user in ServiceNow, we need to consider the following key points:
- Make sure that each user is associated with a group
- Consider which fields are mandatory in order to ensure full and complete user profiles
- Use a unique user ID when creating new profiles or updating existing profiles
- Consider creating an ITIL-based role for each administrator or process owners for managing different types of tasks
Once we have created a new user account, we can create any new group or role that we would like to use or else we can also associate any of the existing groups and roles to the new user.