While ServiceNow comes with numerous CI class definitions and a proper hierarchy, we may have a requirement where we have to define our own CI class definition.
Let us suppose that in our organization, we use the Couchbase Database server as a data storage solution for one of the projects. We may want to ensure that Configuration Items relevant to Couchbase are stored in a proper table. We need to ensure that a proper class is defined in our configuration management application. The process to do this is very similar to creating a new table.
Before we proceed with creating a new class, we must figure out where the class will fit in the existing hierarchy of our ServiceNow CMDB classes. We are already aware ...
