How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your company in the address bar. Now, enter your credentials in respective fields.
  3. Go to the Incident module and click on the Create New module.
  4. Right-click on the header of Incident form.
  1. Click on Configure and then on UI policies:
UI Policy button
  1. Now you will be able to see the UI Policies page, as shown in the following diagram. Here, you need to click on the New button:
UI policies records ...

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