How to do it…

  1. Open any standard web browser and type the instance Web address.
  2. Log in to the Service-Now instance using your credentials.
  3. On the left-hand side in the search box, type Notification Email Scripts, and Service-Now will search out the module for you as follows:
Notification E-mail Scripts
  1. Click on the Notification Email Script module. Now you will be able to see, out-of-the-box Email Scripts on the screen. In order to create a new e-mail script, click on the New button:
E-mail script configuration - List View
  1. The e-mail notification ...

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