Get full access to ServiceNow: Building Powerful Workflows and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Start your free trial

How to do it…

Open any standard web browser and type the Service-Now instance address.
Log in to the Service-Now instance using your credentials.
On the left-hand side in the search box, type system mailbox:

Search the Service-Now system mailbox

You will be able to see the System Mailbox application on the left-hand side:

The System Mailbox application

Before going further, you should understand the background of System Mailboxes. The Service-Now system mailbox application is divided into the following parts:
- The Inbound part of System ...

Get ServiceNow: Building Powerful Workflows now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now