ServiceNow: Building Powerful Workflows

Turning on auditing

To make the platform audit a table, go into the Dictionary entry of the table and check the Audit flag. I almost always enable it on the User table since it is very useful to see how the records are changing over time. Note that you need to enable it for every extension, so turn it on for the Guest table too!

Let's see how it is done for the Guest table.

1. Navigate to System Definition > Tables and choose the Guest entry.
2. Use the Additional actions menu and select Show Dictionary Record.
3. Tick the Audit field and save.

You can turn on Text Indexing in the same place. This enables the for text option in the Go to search bar. You don't need to do this for the Maintenance table and the Guest table because they inherit the ...