Displaying different messages for different domains

To show how a configuration can be overridden at a particular domain, let's create a simple Business Rule and then override it at a lower domain level:

  1. Firstly, use the Domain Picker to switch to the TOP domain. It is good practice to put all your configuration into a domain rather than use global.
  1. Then, navigate to System Definition > Business Rules, click New, and fill out the form using the following values. Save the record once done.
    • Name: Display message (TOP)
    • Table: User [sys_user]
    • Advanced: <ticked>
    • When: display
    • Add message: <ticked> (In the Actions tab)
    • Message: TOP domain
  1. Change into the TOP/Initech domain using the Domain Picker. Then, in the same Business Rule that you ...

Get ServiceNow: Building Powerful Workflows now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.