Get full access to ServiceNow: Building Powerful Workflows and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Start your free trial

How to do it...

Open any standard web browser.
Type the Service-Now instance web address (https://{instance_name}.sservice-now.com) provided by your company in the address bar. Now, enter your credentials in respective fields.

Type configuration in the search box, and Service-Now will search the module for you:

Configuration management module

It is important to note that out of the box, Service-Now CMBD has different classes to store different types of records such as hardware, software, server, printer, policy server, and so on.

Get ServiceNow: Building Powerful Workflows now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now