How to do it…

  1. Open any standard web browser and type the instance Web address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side in the search box, type System Policy and service-now will search out System Policy application for you:
The System Policy Application for Email Template
  1. Click on the Templates module. You will be able to see the following screen, where all records of e-mail templates are available. In order to create a new e-mail template, you need to click on the New button:
Email template configuration ...

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