Recording room maintenance tasks

At Gardiner Hotels, we have the highest standards of quality. Rooms must be clean and tidy, with all the light bulbs working, and no dripping taps! Let's create a table that will contain jobs for our helpful staff to complete.

The process for dealing with a maintenance issue at Gardiner Hotels is straightforward; the need gets recorded in ServiceNow, and it gets assigned to the right team, who then work on it till it is resolved. Sometimes, a more complex issue will require the assistance of Cornell Hotel Services, a service company that will come equipped with the necessary tools. But to ensure that the team isn't used unnecessarily, management needs to approve any of their assignments.

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