- If there is e-mail integration between mailboxes by Exchange Server, then often admins face looping issues of e-mail, which creates many support tickets just with replies.
In such cases, you need to create a condition to not process these autoreply e-mails:
if(email.from.indexOf("noreply@externalsystem.com")
>= 0 ||
email.from.indexOf("salessuport@packt.com ") >=
0
{
event.state="stop_processing";
}
- If your organization is using Service-Now for external communication purposes, then the instance e-mail address (that is, dev23216@service-now.com) will be exposed to the outer world. In many cases, external mailboxes (that is, sales@externalsystems.com) start sending e-mail to the direct Service-Now e-mail address, which creates ...
