Firstly, let's create an app to hold our configuration in. Applications are a container for custom configuration in ServiceNow. It's a great place to capture our work and keep everything we do logically separate. Depending on what configuration you do with it, there may be licensing implications to deploying it in production. But this application will stay safely on our sandbox developer system. Applications are discussed in more detail in the next chapter, and in Chapter 10, Packaging with Applications, Update sets, and Upgrades.
Throughout this book there will be examples to show off features of ServiceNow. To make them as easy to follow as possible, it's best to use the same application scope as me. To make this possible, ...
