ServiceNow: Building Powerful Workflows

Layering on a better look and feel

As discussed in Chapter 5, Getting Things Done with Tasks and Chapter 8, Securing Applications and Data, a requester is someone without a role that asks for some work to be done on their behalf. Having a self-service interface typically lets those requesters browse the Service Catalog, see the status of existing tasks, or create new requests in their own time.

There are two interfaces built into the platform to allow a requester to submit new tasks:

• The first is the standard user interface, with the application navigator, lists, and forms. To submit a request, open up your instance (or use a demo system), and log in or impersonate a user with no roles. Joe Employee is the out-of-the-box example. You should ...