How to do it…

  1. Open any standard web browser and type the instance Web address
  2. Log in to the Service-Now instance using your credentials.
  3. On the left-hand side, type inbound email action, and Service-Now will search out the module for you.
  4. Click on the Inbound Email Actions module, and then click on the New button.
  5. Now configure the main section as follows:
    • Name: Inbound integration new
    • Target table: Incident
    • Active: Mark true
Inbound Action - New record
  1. Now configure the When to run section as follows:
    • Type: New
    • Condition: email.from.index.Of("packt.document@packt.com") >=0
Inbound Action - New Type Condition
  1. Now configure the ...

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