How to do it...

  1. Open any standard web browser and type the instance address.
  2. On the left-hand side, type Debug in the search box and Service-Now will search the System Diagnostics application for you, as shown here:
System diagnostics module
  1. To understand the debug better, you can open an incident from, as given here, by going to the Incident application:
New incident for troubleshooting
  1. Now go to Session Debug under System Diagnostics application and click on Enable All, as shown here:
  1. You will now be able to see text, as ...

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