How to do it…

  1. Open any standard web browser and type the instance Web address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side, type inbound action, and Service-Now will search out the Inbound Action module for you:
Inbound action
  1. Click on the Inbound Email Actions module; you will see the following screen:
Inbound Email Action - List
  1. To create a new inbound e-mail action, click on the New button. You will be able to see a configuration page and you can configure it as follows:
  • Name: In this field, you ...

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