How to do it…

  1. Open any standard web browser and type the instance Web address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side, type inbound action, and Service-Now will search out the Inbound Action module for you:
Inbound action
  1. Click on the Inbound Email Actions module; you will see the following screen:
Inbound Email Action - List
  1. To create a new inbound e-mail action, click on the New button. You will be able to see a configuration page and you can configure it as follows:
  • Name: In this field, you ...

Get ServiceNow: Building Powerful Workflows now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial