- Open any standard web browser and type the instance Web address
- Log in to the Service-Now instance using your credentials.
- On the left-hand side in the search box, type inbound email action, and Service-Now will search out the module for you.
- Click on the Inbound Email Actions module and then click on the New button.
- Now configure the main section of inbound e-mail action as follows:
- Name: Create Incident - Forward
- Target table: Incident
- Active: Mark true
Inbound Action - Forward type
- It is important to note that in this recipe, instead of putting condition in condition box, we are putting condition in script body.
- Now ...
