How to do it...

  1. Open any standard web browser and type the instance address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side, type workflow and under Workflow, click on Workflow Editor.
  4. Out of the box, Service-Now provides condition activities, as shown following so let’s understand the basics first:
Workflow conditions
  • If : On many occasions, you may be required to get variables or field value from the user’s form. Let’s take catalog item Business Software Access for better understanding as shown in following screenshot:
Select business software
  • Now if you want to perform different actions based on the ...

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