How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
  3.  On the left-hand side in the search box, type incident, and under the Incident Application click on Open Module:
Incident Application – Open Module
  1. After clicking on Open Module, you will able to view all active incident in the list format as follows:
Incident Records - List View
  1. Now, ...

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