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ServiceNow Cookbook by Ashish Rudra Srivastava

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Creating the change/problem task from the incident task

Incident/problem/change may be inter-dependent. Let’s understand this by an example so if your support group has received many incidents INC0000075/ INC0000091/ INC0000059 and so on related to user account which may lead a problem ticket or an emergency change ticket to deploy the permanent fix of issue.  Out of the box, Service-Now provides functions to create a change or problem task from an incident task.

Getting ready

To step through this recipe, all you need is an active Service-Now instance, an ITIL or Admin role, and valid credentials.

How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization ...

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