Creating the change/problem task from the incident task
Incident/problem/change may be inter-dependent. Let’s understand this by an example so if your support group has received many incidents INC0000075/ INC0000091/ INC0000059 and so on related to user account which may lead a problem ticket or an emergency change ticket to deploy the permanent fix of issue. Out of the box, Service-Now provides functions to create a change or problem task from an incident task.
Getting ready
To step through this recipe, all you need is an active Service-Now instance, an ITIL or Admin role, and valid credentials.
How to do it...
- Open any browser standard browser.
- Type the Service-Now instance web address (
http://{instance_name}.service-now.com) provided by your organization ...
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