February 2017
Intermediate to advanced
376 pages
6h 12m
English
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Inbound e-mail action - new
For processing new e-mails that don't contain a prefix, a new inbound action should be created with the New type so that the Service-Now mailbox can take appropriate action for the incoming e-mails. For instance, if users want assistance from the service desk of an organization, they have two choices: either they can log in to a Service-Now portal or they can send an e-mail to the service desk mailbox for handling incoming e-mail.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, the admin role and an e-mail box on Exchange Server.
How to do it…
- Open any standard web browser and type the instance Web address
- Log in to the Service-Now instance using your credentials. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.