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ServiceNow Cookbook by Ashish Rudra Srivastava

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Inbound e-mail action - new

For processing new e-mails that don't contain a prefix, a new inbound action should be created with the New type so that the Service-Now mailbox can take appropriate action for the incoming e-mails. For instance, if users want assistance from the service desk of an organization, they have two choices: either they can log in to a Service-Now portal or they can send an e-mail to the service desk mailbox for handling incoming e-mail.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, the admin role and an e-mail box on Exchange Server.

How to do it…

  1. Open any standard web browser and type the instance Web address
  2. Log in to the Service-Now instance using your credentials. ...

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