ServiceNow IT Operations Management overview

Every organization and business focuses on key strategies, some of them include:

  • Time to market
  • Agility
  • Customer satisfaction
  • Return on investment

Information technology is heavily involved in supporting these strategic goals, either directly or indirectly, providing the underlying IT Services with the required IT infrastructure. IT infrastructure includes network, servers, routers, switches, desktops, laptops, and much more. IT supports these infrastructure components enabling the business to achieve its goals. IT continuously supports the IT infrastructure and its components with a set of governance, processes, and tools, which is called IT Operations Management.

IT cares and feeds the business, ...

Get ServiceNow IT Operations Management now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.