Every organization and business focuses on key strategies, some of them include:
- Time to market
- Agility
- Customer satisfaction
- Return on investment
Information technology is heavily involved in supporting these strategic goals, either directly or indirectly, providing the underlying IT Services with the required IT infrastructure. IT infrastructure includes network, servers, routers, switches, desktops, laptops, and much more. IT supports these infrastructure components enabling the business to achieve its goals. IT continuously supports the IT infrastructure and its components with a set of governance, processes, and tools, which is called IT Operations Management.
IT cares and feeds the business, ...
