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Set-Up-to-Fail

A Vicious Cycle

That is what learning is. You suddenly understand something you’ve understood all your life, but in a new way.

—Doris Lessing

A READER exposed for the first time to our assertion that bosses often create their own poor performers might reasonably react with some surprise: “Come on. You mean to tell us that there are countless managers out there clinging to a theory that is dysfunctional, but somehow none of them have realized this? And you two are the only people in the world who happened to have noticed?”

Well, our answer is yes, and no. Yes, we mean that countless managers are relying on a theory of how to deal with perceived weaker performers that is meant to improve the situation, but instead ...

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