The fact that consultants have been invited into a change process suggests that risk is an issue. The nature of any change is built on the premise that the future can be envisioned and delivered. The reality is that this is impossible to guarantee. As such, you need to always be aware of the trade-off between the risks being taken and the associated reward.
Figure 7.8. Trade-off between risk and reward
Any risk/reward balance will fit onto one the four quadrants shown in Fig. 7.8. The first is the commodity quadrant, where the service being delivered is of little risk and any corresponding reward simply reflects the accepted ...