Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam

APPENDIX A KNOWLEDGE TYPES

In the body of the book I described how to elicit know-how and its context using tools like subject selection frameworks, Knowledge Jam recording templates, systems thinking maps, and concept maps. But unpacking how we know what we know (our “cognition”) I’ve purposely kept at a high level. Exploring cognition could consume several more books!

Nonetheless, I’d like to introduce you to some ideas that can help you to understand how originators know what they know: scenarios and knowledge types. Scenarios we first encountered in Chapter 3 (“Facilitation”) and I’ll recap them here. Knowledge types have been studied extensively by my friend, Larry Todd Wilson, managing director of Knowledge Harvesting, Inc.

TOPIC SCENARIOS ...