CHAPTER 1
KNOWLEDGE JAM RATIONALE: SOLVING THORNY PROBLEMS
“Knowledge Jam Rationale,” describes three thorny knowledge-work problems—“knowledge blind spots,” “knowledge mismatches,” and “knowledge jails.” Knowledge Jam responds to these by insisting on more intentional prioritization and planning, by involving knowledge seekers in choosing and surfacing knowledge relevant to them, and by having a “put-knowledge-to-work” step (not just a repository). I’ll teach you the Knowledge Jam process in Chapter 2, and then expand on Knowledge Jam’s three disciplines in Chapters 3 through 5; then in Chapter 6 I’ll see where Knowledge Jam rejuvenates the manager plagued by thorny problems into a “Bespeckled, Married, Emancipated” hero.
“I could speak volumes ...
