CHAPTER TWO
Select
IN THIS AND THE SUBSEQUENT four chapters, I describe a step in the Cycle of Excellence in more detail. Each chapter begins with an organizational example that demonstrates the importance of the step and shows how its mismanagement can lead to problems. I follow with a definition of the step, and then explain why and how it influences peak performance. After that, I provide specific advice on how to implement the step.
Mary Ann, ...
Get Shine now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
