CHAPTER 3
User Experiences of Learning Technologies
As vital as good design is to virtually every aspect of our lives—the design of dwellings, food supply chains, water delivery and infrastructure, telecommunications, transportation, and other products or services we depend on—we don’t give it much thought in developing enterprise software. Good design is not necessarily woven into the products and services that e-learning vendors bring to L&D audiences; think about learning management systems, e-learning courses, and an entire litany of digital products intended to help the workforce learn. Many of them, but not all, are difficult to use, cumbersome, ...
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