26 COMMUNICATE AND DOCUMENT CHANGES
Despite having a clear and precise idea of what your project will deliver, agreed to by all parties at the beginning of the project, it is inevitable that there will be changes. When this happens, you need to be certain that you take the opportunity to explain the new changes to everyone concerned. Communicating to stakeholders needs a different set of skills to extracting information from them.
Liz Kirby managed a £6 million project to consolidate intranet sites from 81 countries into one consolidated e-commerce presence for a major telecoms company. ‘We wanted to have a single content ...