Robert A. Jako

If you want to learn about the culture of an organization, look at what it pays for. To argue that multi-rater feedback (MRF) should never be paid for is a classically conservative stance, namely, that we know of one or two virtues coming from an existing entity and we don’t want to consider expanding on them. Holding to such a position will ultimately result in MRF’s dying a slow death, with no linkage to what drives organizational success.

The vast majority of organizations using MRF have implemented it by not connecting it to managerial decisions on pay or promotion. This is beginning to change, but most indications are that the changes are coming about due to a demand ...

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